When accessing SureLC on a Mac OS, you might receive the following message:

Cannot access SureLC Servers. Please check your Internet connection. In case of working Internet please let our support know. 


This error appears because your system is blocking cookies from surelc.surancebay.com.  To resolve this please follow the following steps to enable cookies for SureLC:

  1. Open Safari
  2. Choose Safari > Preferences


  3. Choose Privacy.  
  4. In the “Cookies and website data” section, specify to "Always Allow" or "Allow from websites I visit".  To see an explanation of the options, click the Help button (question mark).


Once cookies have been enabled you should now be able to access SureLC without any trouble.