The IHC Group is an organization of insurance carriers and marketing and administrative affiliates that has been providing life, health, disability, medical stop-loss and specialty insurance solutions to groups and individuals for over 30 years. Members of The IHC Group include Independence Holding Company (NYSE:IHC), Standard Security Life Insurance Company of New York, Madison National Life Insurance Company, Inc., Independence American Insurance Company and IHC Specialty Benefits. For more information about The IHC Group, visit www.ihcgroup.com. 


If you are an Insured, please call the telephone number printed on the back of your ID Card.

New Address
Mailing Address
Ebix Health Administration
Premium Accounting
PO Box 43980
Phx AZ 85080

Physical Address
Ebix Health Administration
20430 N. 19th Ave
Building B, Ste 120


Provider Questions
If you have claims questions or need assistance logging into the website, please email ebix.claims@ebix-hae.com.

Marketing and Sales 1.800.446.1223.
Claims/Eligibility * 1.866.513.1479.
Medical Inforce Administration * 1.800.397.5800.
For pet insurance claims, please email claims@petsbest.com
Dental Claims 1.800.227.7620
Dental Inforce Administration 1.800.228.6790.

* Administrative services may be performed by the carrier in some states

All cancellation requests must be made in writing. The cancellation must include your name, policy number and indicate you would like to cancel your policy. Medical should be sent to newpolicyservices@ihcgroup.com or fax to 815-633-0277. Dental should be sent to policyservices@ihcgroup.com or fax to 602-906-4745.