The Value of Kroll Identity Restoration


LegalShield Identity Theft Plan members who are victimized by an identity thief benefit from Kroll’s comprehensive restoration services. Restoration includes investigation of emergent and potentially complicated trails of fraudulent activity; making phone calls; issuing fraud alerts; interacting with affected financial institutions; and preparing appropriate documentation. One-on-one counseling and advocacy on behalf of the member not only resolves known issues, but can also proactively identify and resolve previously unknown identity theft events.


After consultation with a Kroll Investigator confirms an identity theft issue, a fraud packet (provided by the Kroll Investigator) must be completed and submitted to Kroll by the member. Then the dedicated investigator takes on the bulk of the work to restore the member’s identity, serving as the member’s advocate
while utilizing expertise in interacting with credit bureaus, creditors, and/or collection agencies as well as to conduct fraud research that is not related to credit.


Please see attached document for the types of ID theft that are addressed.



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